After-sales Service

After-sales support is an important part of our service system. We have built a global after-sales network, so you can enjoy timely and efficient after-sales technical support no matter where you are in the world. If you encounter any problems during the use of the product, just call our customer service hotline, and our after-sales team will respond quickly and promise to provide a preliminary solution within 3 hours.

Our services are diverse and cover troubleshooting, parts replacement, software upgrades, and more. For common problems, our after-sales team will guide you through remote diagnosis to quickly resolve them. If the problem is more complicated, we will arrange for professional technicians to provide on-site service within 10 working days. The technician will conduct a comprehensive inspection of the device, accurately locate the cause of the problem, and then replace it with original parts to ensure that the device performance is restored to its original state. In terms of software upgrades, we will provide you with the latest version of the software based on the actual situation of the product, optimize the device function, and improve system stability.

In addition, we also provide customers with regular product maintenance services, including performance testing, parameter optimization, etc. Through professional performance testing, we can discover potential problems such as battery capacity attenuation and abnormal internal resistance in advance and deal with them in a timely manner. At the same time, our technicians will optimize the parameters of the battery management system (BMS) according to your actual usage needs, accurately control the charging and discharging process, effectively extend the battery life, and ensure that the energy storage system is always in the best operating state.