Welcome to GreenMore
Welcome to GreenMore
After-sales Service
GreenMore provides warranty service and after-sales support for BIPV solar roof tiles, solar shingles, residential and C&I energy storage systems, hybrid inverters, and complete solar-plus-storage solutions. Solar roof tiles carry a 25-year linear power warranty and are certified to EN 14782, EN 1090-1, ISO 9001, ISO 14001, and CE. Energy storage products carry CE, IEC, MSDS, and UN38.3 certifications.
Our after-sales service covers remote diagnostics, spare parts supply, replacement unit coordination, and engineering-level troubleshooting. Operating from a 5,000+ m² production base with 1 MW+ annual capacity and 20+ patents, we support distributors, EPC companies, and installers across Europe, the Middle East, the Americas, and Africa.
Warranty covers manufacturing defects and performance issues within defined operating conditions. Coverage periods vary by product category:
BIPV Solar Roof Tiles & Shingles
A 25-year linear power warranty covering output degradation beyond specified thresholds under normal operating conditions.
Residential ESS & Battery Modules
3-year warranty covering cell performance, BMS faults, and capacity degradation within rated cycle life.
Hybrid Inverters & PCS
3-year warranty covering component defects and functional failures under proper installation and operating conditions.
C&I ESS Cabinets
3-year warranty covering system integration components and performance guarantees.
Warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, or environmental factors beyond design specifications. Proper installation, operation within specified limits, and basic maintenance are required to keep the warranty valid.
Our after-sales service follows a four-step process for fast resolution and full traceability:
Information Collection
Provide product model, serial number, error codes, system logs, and on-site photos.
Remote Diagnosis
Engineering analyzes the data, identifies root causes, and proposes corrective actions.
Solution Implementation
Guided parameter changes, wiring checks, firmware updates, or component replacement.
Confirmation & Record
Verify system recovery, log for traceability, and provide optimization suggestions.
Spare Parts Packages
For key components such as BMS boards, communication modules, breakers, and sensors, we provide spare parts packages sized to your project and product category, reducing downtime for critical systems.
Replacement Policy
Within the warranty period and under agreed conditions, we arrange repair or replacement units after engineering evaluation. Every replacement follows traceable records and compatibility checks to keep the system safe and consistent.
Remote Support (Default)
Most issues are resolved through remote diagnostics, configuration guidance, firmware troubleshooting, and documentation support, keeping response time and project cost low.
On-Site Support (Where Applicable)
For large or critical projects and subject to prior agreement, we can arrange on-site technical support through local partners or designated engineers for complex commissioning, fault diagnosis, or system optimization.
Partners have access to a library of after-sales documentation:
Technical Documents
User manuals, installation guides, wiring diagrams, communication protocols, EMS interface descriptions, and datasheets for storage systems, hybrid inverters, and BIPV tiles.
Service Records & Reports
For major cases we provide service reports covering fault causes, corrective actions, and recommendations, helping partners build internal knowledge.
Best-Practice Guidance
Based on real project experience, we share typical fault cases, preventive measures, and configuration recommendations to reduce recurring issues.
Certificates & Test Reports
CE, IEC, MSDS, and UN38.3 certificates, plus EN 14782 / EN 1090-1 test reports for grid connection and local compliance checks.
How long does the after-sales process usually take?
Most issues are resolved through remote diagnosis within 1–3 business days after we receive complete information. Cases requiring replacement units or spare parts shipment may take longer depending on logistics and product category.
Is on-site after-sales support available?
Remote support is the default method. For large or critical projects, on-site support can be arranged through local partners or designated engineers based on prior agreement and a project assessment.
What is covered under the product warranty?
Solar roof tiles carry a 25-year linear power warranty covering manufacturing defects and performance degradation. Batteries, hybrid inverters, and ESS cabinets carry a 3-year warranty. Damage from improper installation, misuse, or unauthorized modification is not covered.
How do I check if my product is still under warranty?
Provide the product serial number and purchase or commissioning date. Our engineering team will verify the warranty status and advise on the appropriate service path.
Does GreenMore provide spare parts for older products?
Yes. We maintain spare parts inventory for current and recently discontinued product lines. For legacy products, our team will confirm availability and compatible alternatives based on the model and serial number.
What information do I need to submit an after-sales request?
Prepare the product model, serial number, error codes or system logs, on-site photos, and a brief description of the issue and operating conditions. Complete information helps our team respond faster and more accurately.
Can you help with troubleshooting if we did not purchase directly from GreenMore?
Yes. If you are an authorized distributor or installer of GreenMore products, our after-sales team provides technical support regardless of purchasing channel. Contact us with your partner details and product information.
Which certifications do GreenMore products carry?
Solar roof tiles are certified to EN 14782, EN 1090-1, ISO 9001, ISO 14001, and CE. Energy storage products carry CE, IEC, MSDS, and UN38.3. Certificates and test reports are available to partners for compliance and grid connection applications.
Updated on October 3, 2026
Stay up to date with GreenMore. We share new BIPV solar tile releases, product and certification updates, and field notes from our projects — no fluff, just the things that matter to installers, distributors, and system integrators. If there's something you'd like to see covered, drop us a line — we read every reply.
Copyright @ 2026 GreenMore All Rights Reserved. 
Network Supported
Sitemap / Blog / Xml / Privacy Policy
