Welcome to GreenMore
Welcome to GreenMore
Service & Support
GreenMore provides technical support, installation guidance, and after-sales service for distributors, EPC companies, installers, and system integrators across Europe, the Middle East, the Americas, and Africa. Our engineering team supports BIPV solar roof tiles and solar shingles, residential and C&I energy storage systems, hybrid inverters, battery modules, and complete solar-plus-storage solutions — from initial system design through long-term operation and maintenance.
From our 5,000+ m² production base with 1 MW+ annual capacity and 20+ patents, we serve partners across Europe, the Middle East, the Americas, and Africa. Every project receives engineering-grade support from a team that has worked in the photovoltaic industry since 2017.
25 Years
Linear Power Warranty
24.1%
Module Efficiency
5,000+ m²
Production Base
20+
Patents
Our engineering team stays involved at every stage of a project, from the first technical question to long-term operation.
Pre-Sales Technical Consultation
We provide system design review, product selection guidance, and configuration recommendations for PV modules, BIPV solar roof tiles, hybrid inverters, and battery storage, including basic layout planning for residential rooftop and C&I projects to help partners meet local grid requirements.
Installation & Commissioning Support
Partners receive wiring diagrams, parameter setting guidance, and commissioning checklists, plus remote support during first-time or key projects. Our engineers give step-by-step instructions for solar roof tile integration, storage system wiring, and communication protocol setup.
Remote Diagnostics & Troubleshooting
When issues arise, we assist with alarm analysis, communication troubleshooting, firmware checks, and performance anomaly diagnosis. Through remote access, log analysis, and video calls, we help locate and resolve problems quickly to minimize downtime.
Technical Documentation & Resources
Partners can access user manuals, installation guides, communication protocols, EMS interface descriptions, and product datasheets, along with CE, IEC, MSDS, and UN38.3 certificates and EN 14782 and EN 1090-1 test reports for grid connection and compliance checks.
Distributor & Installer Training
Regular online or on-site sessions covering product features, installation practices, safety requirements, and typical application scenarios for solar roof tiles and energy storage systems.
Engineering Workshops
Deeper sessions for EPC companies and system integrators on system design, communication integration, EMS logic, and project case studies from real deployments across our served regions.
Knowledge Base
Access to frequently asked questions, typical fault cases, and best-practice guidelines to help partners build internal technical capability and reduce support dependency.
GreenMore provides structured warranty coverage for manufacturing defects and performance issues under defined operating conditions:
When a covered issue occurs, we provide spare parts or replacement units based on product category and warranty eligibility, with full guidance on compatibility, installation, and safe handling.
Our technical support covers the full range of GreenMore solar and energy storage products.
For technical questions, project support, or after-sales requests, please include the following information so our engineers can respond accurately:
Project Details
Application scenario, region, and system size (kW/kWh).
Product Information
Model number and serial number.
Issue Description
Error codes, system logs, or on-site photos, if available.
What technical support does GreenMore provide?
We offer engineering support across system design, installation guidance, commissioning assistance, and remote diagnostics. Partners receive wiring diagrams, parameter guidance, communication setup help, and troubleshooting support throughout the project lifecycle.
How do I request after-sales service?
Submit a service request with the product model, serial number, system logs, photos, and issue description. Our engineering team reviews the information, performs remote diagnosis, and proposes corrective actions or replacement if needed.
Do you provide spare parts or replacement units?
Yes. Spare parts and replacement units are provided based on product category and warranty terms. Our team guides partners on compatibility, installation, and safe handling to ensure correct replacement.
What is covered under the product warranty?
Coverage includes manufacturing defects and performance issues under defined operating conditions. Solar roof tiles carry a 25-year linear power warranty; batteries, hybrid inverters, and ESS cabinets carry a 3-year warranty.
Do you offer training for installers and partners?
We provide training sessions covering product features, installation practices, safety requirements, communication setup, and typical application scenarios. Training is available online or on-site depending on project needs.
How do you support large residential or C&I projects?
For key projects, we offer commissioning guidance, periodic technical reviews, performance assessments, and optimization suggestions. Remote monitoring support is available to help maintain stable long-term operation.
What information is required for a warranty claim?
Warranty claims require product details, serial numbers, installation information, system logs, and on-site photos. Our engineers evaluate the case and determine whether repair, replacement, or technical adjustment is needed.
Which certifications do GreenMore products carry?
Solar roof tiles are certified to EN 14782, EN 1090-1, ISO 9001, ISO 14001, and CE. Energy storage products carry CE, IEC, MSDS, and UN38.3. Certificates and test reports are available for grid connection and compliance checks.
Whether you need technical support for an ongoing project or want to explore partnership opportunities, our team is ready to help.
Updated on October 3, 2026
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